Last updated: April 2026
By accessing or using the services provided by Atlas Studio Digital ("we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.
These Terms and Conditions constitute a legally binding agreement between you and Atlas Studio Digital regarding your use of our web design services.
Atlas Studio Digital provides the Atlas Website + Search Visibility package — a single, fixed-price productised service that includes:
The specific scope is detailed in your order confirmation and the package description on our pricing page.
All prices are listed in Malaysian Ringgit (RM) and are exclusive of any applicable taxes. The total project cost will be specified in your project proposal.
Payment is required as follows:
Late payments may result in project delays or suspension of services. A late fee of 1.5% per month may be applied to overdue balances.
Due to the nature of digital services, refunds are provided on a case-by-case basis. If work has not commenced, a full refund may be issued. If work has begun, refunds will be prorated based on completed work.
The Atlas Website + Search Visibility package is delivered in 3 weeks from kickoff to launch, with the first design concept presented within 5 business days of the deposit and completed intake. Timelines may be extended if:
The client agrees to:
Delays in providing required content or feedback may result in project delays and additional charges if the project extends beyond the agreed timeline.
The Atlas Website + Search Visibility package includes a first design draft and 2 revision rounds before development begins.
Additional revisions beyond the included rounds will be charged at a rate quoted and agreed in writing before any additional work begins. We will notify you before any additional charges are incurred.
Changes that go beyond the original project scope may incur additional charges. We will notify you of any additional costs before proceeding with the work.
Upon full payment, the client receives full ownership rights to the final website design and code specifically created for their project. This does not include:
We reserve the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
The Atlas Website + Search Visibility package includes 30 days of post-launch support to fix any bugs or errors at no additional cost. The first 30 days cover launch-related bugs, browser compatibility issues, and functionality corrections.
The support period covers:
The support period does not cover:
Ongoing support is provided through the Atlas Website Care + Growth + Quotation System Plan, which begins with a 30-day free trial from the launch date and then continues at RM 300/month. This includes backups, updates, uptime monitoring, basic SEO health checks, small edits within the included monthly support time, form/quotation-flow support, quotation system operation, and priority support. Work outside the plan scope is quoted and agreed in writing before it begins.
If the Website Care + Growth + Quotation System Plan is cancelled, Atlas Studio Digital will pause the custom auto quotation generation system and related automation. This may include quotation calculation, quotation number/reference generation, quotation email delivery, quotation form processing, Google Sheets lead logging, and any connected quotation workflow. The standard website pages may remain online, but quotation automation is only available while the Website Care + Growth + Quotation System Plan is active.
If the client later reactivates the Website Care + Growth + Quotation System Plan, Atlas Studio Digital may require a website and quotation-system audit before reactivating quotation automation.
The plan does not include unlimited edits, new feature development beyond the quotation flow, major redesigns, new page builds, advanced SEO campaigns, backlink outreach, paid ads, advanced CRM integrations, complex e-commerce, payment gateway setup, third-party subscription fees, hosting fees, domain fees, or long-form content writing unless separately quoted.
In addition to the core package, we offer optional AI add-ons as recurring monthly services: AI Chatbot (RM 249/month, including 1,000 chats), AI Email Auto-Draft (RM 99/month, including 500 drafts), AI WhatsApp Reply (RM 299/month, including 1,000 replies), and AI CRM (RM 149/month, including 2,500 data points). These add-ons are optional, are billed monthly, and are not required in order to use your website.
Each AI add-on includes a stated monthly usage volume, as listed above. If you use up the included volume within a billing month, additional usage is sold as credits at the same per-unit value as your plan. Unused monthly usage does not roll over to the following month unless we agree otherwise in writing.
The AI add-ons rely on a third-party AI provider (Google, via the Gemini API) to generate replies, drafts, and summaries. AI-generated output may contain errors or inaccuracies, so a human should review any AI-generated reply, draft, or summary before relying on or sending it. The AI features are provided "as is," with no guarantee of accuracy, availability, or any specific business outcome.
AI WhatsApp replies are sent within Meta's free 24-hour customer-service window wherever possible, with no per-message fee. Messages sent outside that 24-hour window may incur Meta/WhatsApp template message fees; these are passed through to you at cost.
Either party may cancel a monthly AI add-on at any time, with cancellation taking effect at the end of the current billing month. Access to the add-on and its included usage continues until the end of that billing month.
To the maximum extent permitted by law, Atlas Studio Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to our services.
Our total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.
We do not guarantee specific business results, search engine rankings, or revenue increases from our web design services.
Either party may terminate the project by providing written notice. In the event of termination:
These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
Questions about scope before you buy? Ask us first — it's faster than a dispute later.
If you have any questions about these Terms and Conditions, please contact us:
Choose the services you need. A draft is generated first, then our admin reviews it before the approved quotation is emailed.
