Introduction
Atlas Studio Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our web design services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Request a quote for web design services
- Purchase a website package
- Use website chat, WhatsApp chat, or email
- Subscribe to our newsletter
- Contact us via email, website chat, or WhatsApp chat
This information may include:
- Name and email address
- Business name and details
- Project requirements and preferences
- Payment information (processed securely via Billplz)
- Booking and scheduling preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the information we collect to:
- Provide and maintain our web design services
- Process your payments and transactions
- Communicate with you about your project
- Respond through chat and email
- Send administrative information and updates
- Respond to your inquiries and support requests
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
Third-Party Services
Payment Processing
We use Billplz, a third-party payment platform, to handle transactions made through the payment methods enabled for our account. We do not store complete payment-card information on our servers. For more information, please visit Billplz's Privacy Policy.
Analytics & Tracking
We use Google Analytics, Google Tag Manager, and Meta Pixel to understand how visitors use our website. These services may collect anonymous usage data in accordance with their own privacy policies.
Separately, we use search-console tools such as Google Search Console and Bing Webmaster Tools to monitor how our site appears in search results. These tools report on search-engine data and do not track your activity on this website.
Email Communications
We use Brevo (formerly SendinBlue) for transactional and marketing emails. Your email address may be stored with this service to manage communications.
Website Chat Assistant
Our website chat and WhatsApp chat are automatically answered by an AI assistant using OpenAI. Incoming email may also be processed by the same AI service to create a reply draft for human review; an email draft is not sent automatically. Messages may include details you choose to share, such as your name, email address, and project requirements. For more information, please see OpenAI's Privacy Policy.
Chat conversations are recorded and stored, and our AI assistant learns from them: transcripts may be reviewed and used to improve the assistant's accuracy, its answers, and the quality of our service. Please avoid sharing sensitive personal information in the chat. If you prefer not to interact with the AI assistant, you can reach us directly by email or WhatsApp instead.
AI Add-On Services
If you subscribe to one of our optional AI add-ons (AI Chatbot, AI Email Auto-Draft, AI WhatsApp Reply, or AI CRM), relevant content is sent to a third-party AI provider — OpenAI — to generate replies, drafts, or summaries. Depending on the add-on, this content may include website chat messages, incoming emails, WhatsApp messages, or CRM records. This processing only takes place for customers who subscribe to these add-ons.
The content is used to produce the requested output and, where an enterprise or no-training tier is used, is not used to train OpenAI's models. For more information, please see OpenAI's Privacy Policy.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Limited access to personal information
- Payments handled securely through Billplz — we never store your complete card details
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is retained for the duration of the client relationship and a reasonable period thereafter for record-keeping purposes.
Your Rights
Under the Personal Data Protection Act 2010 (Act 709) and other applicable laws, you may have certain rights regarding your personal information, including:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us at hello@atlasstudiodigital.com.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website and improve our services.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: hello@atlasstudiodigital.com
- WhatsApp AI chat: Start a chat
- Address: 528, Block B2, Leisure Commerce Square, Jalan PJS 8/9, 46150 Petaling Jaya, Selangor, Malaysia
- Business Hours: Weekdays 9am – 6pm